We wish to advise customers that we are currently experiencing some delays in processing requests for Copy Instruments.
This is due to the introduction of a new scanning system for our registration archives, which is part of a digitisation upgrade to improve efficiency and service delivery in the long term. While this new process is being implemented, and due to a period of high demand for our services, some regrettable delays have occurred in issuing copy Instruments.
We are working to process all requests as quickly as possible and appreciate your patience and understanding during this transition period.
Please be assured that once fully implemented, the new system will result in a faster and more efficient service for all customers.
We apologise for any inconvenience caused.