Our Customer Charter and Action Plan 2024 - 2026 shares our commitment to providing excellent service, which is easily accessible through a range of channels in line with the principles of the Quality Customer Service Initiative.
Customer Charter 2024-2026
Service Delivery Commitments
We are dedicated to delivering an excellent service to all customers and have set out our service delivery commitments to you in the Charter. Our Customer Service Teams will be polite, friendly and fair when dealing with you. No matter how we are contacted, your query will be dealt with promptly, efficiently and to the best of our ability.
Customer Preparation – Help us to help you
Before contacting us there are steps that you can take which will help us to provide a quick and helpful response to your query.
- Have all relevant details to hand
- Review our website, you may find the answer you need
- Choose the best way to contact us
Customer Action Plan 2024-2026
Our Customer Action Plan sets out in detail how the commitments and standards of quality customer service will be delivered and evaluated by Tailte Éireann. We are committed to providing the best possible service to all our customers in line with the 12 Guiding Principles of Quality Customer Service.
Further details may be found in the Tailte Éireann Customer Charter and Action Plan 2024 - 2026.