Tailte Éireann (TÉ) is committed to delivering an excellent customer service and the majority of customers are satisfied with the standard of service they receive. However, if you have a complaint about the service provided, here are the steps to bring this to our attention.
For further information, please see our policy on Customer Complaints which is available on our website.
How do I make a complaint?
If you have a complaint about the service provided, please bring it first to the attention of the team member involved who will try to resolve the matter.
If the issue is complex, the team member may advise you to forward all relevant details by email.
What information should I provide?
- Your name and address
- Any relevant reference numbers
- The details of your complaint
- The name of the team member or section involved
- Your preferred contact method and details
If you are not satisfied with the response received, or the particular team member is not in a position to further assist you, you may then address your complaint by email to our helpdesk at Complaints@tailte.ie.
Your complaint will be acknowledged and the details of your complaint will be forwarded to the appropriate manager, who will review the matter and respond to you directly.
What if I am dissatisfied with the response?
If the above process has not resolved the matter to your satisfaction, and you wish to escalate your complaint, you may contact the Customer Experience Manager. Please provide the details of your complaint by email to CustomerExperienceManager@tailte.ie.
What other recourse do I have?
If you feel that your complaint has not been properly addressed by Tailte Éireann, you are entitled to contact the Office of the Ombudsman by post to 6 Earlsfort Terrace, Dublin 2, D02 W773, or by email at ombudsman@ombudsman.ie.