We are committed to providing a high-quality service to all customers and service users in line with our Public Sector Duty and the principles of Quality Customer Service.
We aim to deliver an excellent service to all customers and stakeholders and have set out our service delivery commitments to you in our Customer Charter.
Our Customer Service Teams will be polite, friendly and fair when dealing with you. No matter how we are contacted, your query will be dealt with promptly, efficiently and to the best of our ability.
Our Customer Charter 2024-2026 sets out our commitments to all of our customers and stakeholders. We are committed to providing the best possible service to all our customers in line with the 12 Guiding Principles of Quality Customer Service.
Our Customer Action Plan sets out in detail how the commitments and standards of quality customer service will be delivered and evaluated by Tailte Éireann.
Before contacting us there are steps that you can take which will help us to provide a quick and helpful response to your query.
Tailte Éireann is committed to delivering an excellent customer service and the majority of customers are satisfied with the standard of service they receive. However, if you have a complaint about the service provided, read on to find the steps you can take to bring this to our attention.
Further details on the procedures in place for customer complaints and customer disengagement may be found in our policy below.
We are committed to protect the welfare, dignity and safety of every member of staff, none of whom will be required, or feel obliged, to deal with any customer who is exhibiting threatening, abusive or offensive behaviour.
Handling unreasonable behaviour can also absorb a disproportionate amount of time and resources which could be better used in the public interest.
A Service Dog is defined under Irish law as a highly trained dog that is specifically trained to assist a person with a disability.
This policy sets out the conditions under which animals may be permitted entry to any of our buildings and grounds and is in place to protect the safety of all members of staff in the workplace.